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Terms & Conditions

Booking conditions

Minimum numbers are required to run trips.

You will need to arrive no later than 15 minutes before departure time.

All prices are listed in New Zealand Dollar (NZD) and inclusive of GST.

Passengers bring their own equipment at their own risk, Katoa Lake Rotorua takes no responsibility for any loss or damage to property or equipment carried.

We are closed Christmas Day.

Cancellation Policy

Katoa Lake Rotorua Limited may cancel, amend or postpone a trip at any time due to unsafe lake conditions, weather or any other unforeseen circumstances. In any case where we have cancelled a trip, the customer is offered the following options to either reschedule, convert to gift voucher of the same value/product booked, or receive a full refund.

No-shows (including late arrivals after trip departure) or cancellations within 24 hours of trip departure are non-refundable. Refunds are to be granted at the sole discretion of Katoa Lake Rotorua Limited Management.

If you need to amend your booking, please let us know as soon as possible, as we cannot guarantee any requested amendments. If you amend your booking to a later time or date within 24 hours’ notice and then cancel later, you will not be entitled to a refund.

COVID-19 cancellation policy: If you unable to make your booking with us due isolation, or current Government travel restrictions that are imposed at time of trip departure you will be offered the choice of rescheduling or full refund.

COVID-19 Protection Framework (traffic lights)

Under the COVID-19 Protection Framework (Traffic Light System) we will be requiring vaccine passes for entry to allow us to stay open and safe. We would appreciate if you have your passes ready upon check-in. People under the age of 12 years and 3 months are not required to show proof of vaccination. We reserve the right to verify any vaccine pass through the NZ Pass verifier app sand potentially asking for valid ID. Please be patient and kind to our staff at this time.

Children and Infants

Children’s ages are between 5-14 years old inclusive. Infants between the ages of 2-4 years old inclusive are able to ride our jet boat for free with an accompanying adult. Infants will need to be able to fit in our smallest lifejacket in order to ride.

We do not have a height or weight restriction here at Katoa Lake Rotorua, however, a decision about whether a child/infant is able to ride will be at the discretion of staff upon check in. This may be due to rougher lake conditions than usual, that could impose on the health and safety of smaller passengers.

Restrictions

We have the following restrictions on jet boat rides to ensure the health and safety of our passengers.

  • If you are pregnant you will not be able to ride on our jet boats.
  • If you are under the influence of alcohol, drugs or any substances, you will be refused entry.
  • If you are unable to fit into at Katoa Lake Rotorua lifejacket, you will not be able to ride on our jet boats.
  • Please disclose if you have any health conditions that may restrict you from jet boating, our staff will make a decision based on the information you have provided on whether it will be safe for you to ride on our jet boats.

We ask you to please disclose any medical conditions or disabilities before your trip. Medical conditions or disabilities will not automatically exclude you from our Jet Boat tours. If you have concerns about a condition, please do not hesitate to contact us.  Katoa Lake Rotorua will not be liable for any injury caused to an existing health condition that you have chosen not to fully disclose to us.

Trip requirements

Any hat, caps and loose accessories may become property of the lake. You are advised to leave these behind or keep them secure. Katoa Lake Rotorua is not liable for any items you lose whilst riding on the jet boat.

For our Lake Rotoiti Hot Pools trip, please bring your swimwear and towel as they are not provided. You may also bring your wallet to purchase refreshments at their store. You are also advised to bring water with you to keep hydrated.

For our Mokoia Island tours, please wear sturdy footwear. You are not permitted to bring any food to Mokoia Island, or take anything off Mokoia Island.

Gift Vouchers

Gift Vouchers are none refundable after purchase and cannot be exchanged for cash, transferred or sold on. Gift vouchers are valued at the full retail price of the product, no discounts are given on gift voucher. All gift vouchers are valid for 12 months from time of purchase. You may be required to show ID when redeeming your gift voucher.